Leading hybrid travel agencies CheapOair and OneTravel win a total of two gold, six silver and six bronze awards
March 13, 2015 – Fareportal, the parent company of leading hybrid (online/traditional) travel agencies CheapOair and OneTravel, announced today that it won a total of two gold, six silver and six bronze awards in the 9th annual Stevie Awards for Sales & Customer Service. As a result of the company’s multiple recognition, as selected in independent judging by more than 200 business judges, Fareportal was also named #5 most awarded company during this year’s competition, among such industry leaders as DHL, Delta, John Hancock, Marriott and Vizio.
“It is an impressive achievement for Fareportal to be the #5 most awarded company from among a record-breaking 1,900 entries in this year’s competition,” said Michael Gallagher, president and founder of the Stevie Awards. “This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate Fareportal and all of the winners on their commitment to excellence and innovation in customer service.”
CheapOair’s customer service department won gold in the Innovation in Customer Service category and Ruben Bello, VP of international operations, won gold in the Customer Service Leader of the Year category. The company’s silver winners included customer service department, contact center and best use of technology categories, as well as individual silver recognition for customer service agents Devindra Seenarain and Carmen Jimenez. Bronze winners included Roy Sneharthi, SVP of operations, as well as customer service agents Nitin Verma, Yatendri Sahai and Fiona Sailo. OneTravel accolades included silver award for Belinda Bishop, senior director of operations and bronze award for Tony Pham, associate director of operations. All winners are published at: http://www.stevieawards.com/pubs/sales/awards/426_2281_25576.cfm.
“The Stevie Awards for Sales and Customer Service is the second global award body in the past two months to recognize CheapOair’ vision and strategy of offering our customers superior customer service to make their travel booking experience effortless, affordable and enjoyable,” said Werner Kunz, chief operating officer at Fareportal, the parent company of CheapOair. “Following the recognition from the International Service Excellence Awards in January, this award further underscores CheapOair’s exemplary standards of customer service – and our unique focus on our customers.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges; and more than 100 members of several specialized judging committees determined the winner placements from among the finalists during final judging in February. The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas, with more than 500 executives from the U.S.A. and several other nations in attendance.
Fareportal is a travel technology company that powers hybrid (online/traditional) travel agencies. Utilizing its innovative technology and company owned and operated contact centers, Fareportal has forged strong industry partnerships with over 450 airlines, 150,000 hotels and 100s of car rental companies to serve millions of customers every year. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal’s airline partners benefit from access to a broad customer base that books high-yield international travel and add-on ancillaries at a rate higher than the industry average. To learn more, visit www.Fareportal.com.